ENTER REFERENCE NUMBER

To view your pending payment amount or a summary of your previous payments, enter your reference number.

Your reference number can be found under the Terms and Conditions section in your Solar Quotation provided by our sales agent

Refund Policy

In the event you cancel your order or return the product due to a manufacturing defect or if the product is not delivered to you, any sum debited by us to your credit/debit card will be refunded in full after due consideration of the circumstances of your request to refund and at the discretion of the Company.
Your refund will be processed within 10-14 working days of your request to refund.
Refunds will be credited to your original payment method.
Other costs charged by the bank will not be refunded.

Terms and Conditions

Please read the Terms and Conditions (“Terms”) carefully and diligently before using the payment gateway services (“Services”) provided by Hayleys Fentons Limited (“Company/We”).

Your access to and use of the payment gateway services is conditioned on your acceptance and compliance with these Terms.

By accessing or using the Services, you agree to be bound by these Terms. In the event you disagree to any part of these Terms, you are hereby instructed and advised to refrain from accessing and using the Services.

1. Definitions

1.1. "User" means any individual or entity that uses the Services.
1.2. "Payment Gateway Provider" means the entity that owns or operates the website or application through which the Services are accessed i.e. Sampath Bank Payments Gateway.
1.3. "Customer" means the individual or entity making a payment through the Services.

2. Registration

2.1. In order to use the Services, you are required to register and create an account. You agree to provide accurate, complete and current information, while filling all mandatory field details, when registering for an account.
2.2. We may, request you to re-register if the information submitted by you is found to be false or incorrect.
2.3. All Users accessing the Services should be above the age of 18 on the date of registration and should possess the legal capacity to enter into a binding contract.
2.4. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account or password.

3. Payment method and Processing

We accept credit/debit cards from VISA, MasterCard and China UnionPay. Transaction will be securely processed through Sampath Bank Payments Gateway.

4. Security

4.1. You agree to take all necessary measures to ensure the security of your account information and payment details.
4.2. You agree not to use the Services for any unlawful or fraudulent purposes, including but not limited to unauthorized access to payment information or payment processing systems.

5. Fees and Charges

The use of the Services shall be subject to fees and charges, as determined by us or the Payment Gateway Provider from time to time. You agree to pay all applicable fees and charges associated with the use of the Services.

6. Modification of Terms and Conditions

We reserve the right to modify or replace these Terms at any time. Your continued use of the Services after any such changes constitutes acceptance of modified Terms.

7. Limitation of Liability

We will not be liable for any loss or damage arising from your use of the Services, including but not limited to loss of profits, loss of data, or any indirect, incidental, or consequential damages.

8. Contact Us

If you have any questions or concerns, please contact us on 0112 102 102.

By using the Services, you acknowledge and confirm that you have read, understood and agree to be bound by these Terms and Conditions.